FAQ
Who are The Jam Tart?
We are a graphic-led children’s brand with a passion for designing typographical delights that make little (and big) people smile : ) Our whimsical animal letters feature in our charming custom prints that add colour and cheer to a child’s room.
We are a small, but beautifully formed little business, based in the North East of England.
What size are your prints?
Our Name Prints are 30x40cm, landscape orientation.
Our Initial Prints are 30x40cm, landscape orientation.
Our Alphabet Prints are 50×70 cm, portrait orientation.
Is a frame included?
No, but our prints fit off-the-shelf frames from interior stores such as Ikea and Habitat.
What paper stock do you use?
Each design is printed onto heavyweight matt paper 250gsm, for a modern feel.
How do I redeem my gift card?
Enter the ‘gift code’ from your voucher in the basket area of the web site and click the ‘apply’ button.
What if my order is less than the value of my gift card?
If your gift card exceeds your total purchase, we will send you the remaining amount as a new gift card with your order.
Where are the prints designed and printed.
We are based in the North East of England. All designs are printed locally within the UK.
Who has created the designs?
Designs are created by Emma Jameson, co-founder of The Jam Tart.
I would like to make a complaint, how do I do so?
All complaints (damaged or defective prints) should be made within one week from the received delivery. Complaints should be emailed to us at [email protected].
Are you on Instagram or Facebook?
Yes, follow us on Instagram, Twitter and Facebook. Share The Jam Tart love by tagging #THE_JAM_TART on Instagram or Twitter or post on our Facebook wall.
If you would like to send photos or feedback please email us at [email protected].
I have more questions, how do I contact you?
E-mail us at [email protected].
Copyright
All designs, typography, prints, products, website and marketing materials are and will remain the property of The Jam Tart. We will treat any infringement of these rights seriously.
Privacy Policy
We respect our customers privacy and will never share any personal information provided to us with a third party.